Question 1

What laundry services do you offer?

Accepted Answer

We offer comprehensive laundry services including: Wash, Dry & Fold (from $22 per 4kg load), Professional Ironing ($1-$14 per item), Bedding & Linen cleaning, Business/Commercial laundry, and Airbnb/Holiday rental laundry. We handle everything from everyday clothes to delicate garments and bulky items.

Question 2

How do you sort and wash different types of clothes?

Accepted Answer

Our experienced team sorts all items by color, fabric type, and care requirements. We separate whites, colors, and darks, and identify delicate items that need special care. Each load is washed at the appropriate temperature with suitable detergents to ensure the best results while preserving fabric quality.

Question 3

Do you use eco-friendly products?

Accepted Answer

Yes! We're committed to environmental sustainability. We use biodegradable, phosphate-free detergents that are gentle on fabrics and the environment. Our high-efficiency machines use less water and energy, and we offer eco-friendly packaging options for delivery.

Question 4

How do you handle delicate or special care items?

Accepted Answer

Delicate items like silk, wool, lace, and cashmere receive special attention. We carefully check all care labels and use appropriate washing methods - including hand washing when required. Items are dried at low temperatures or air-dried to prevent damage. If you have specific care instructions, please include them with your order.

Question 5

What items can't you clean?

Accepted Answer

We cannot clean: heavily soiled items with hazardous materials (oil, paint, chemicals), items contaminated with bodily fluids without prior notice, leather and suede (we can recommend specialists), wedding dresses (specialist cleaning required), and items labeled "dry clean only" (we partner with dry cleaners for these).

Question 6

Do you offer stain removal services?

Accepted Answer

Yes, we provide complimentary stain pre-treatment for common stains. Our team is trained in stain removal techniques and will do their best to remove stains. However, some stains (especially if set or old) may not come out completely. We'll always inform you if we can't remove a stain.

Question 7

How do you handle lost buttons or minor repairs?

Accepted Answer

We'll notify you of any missing buttons or minor damage we notice. While we don't offer repair services, we'll secure any loose buttons we find and return them with your order. We recommend addressing repairs before sending items for cleaning to prevent further damage.

Question 8

What's included in your wash & fold service?

Accepted Answer

Our wash & fold service includes: sorting by color and fabric type, washing with premium detergents, tumble drying or air drying as appropriate, and neat folding. Items are returned in eco-friendly packaging, ready to put away. We follow care labels to ensure the best treatment for each garment.

Question 9

How does your ironing service work?

Accepted Answer

Professional ironing is charged per item, with prices based on complexity. Simple items like t-shirts cost less than complex items like pleated dresses. All items are pressed to a high standard and returned on hangers in protective covers. We can accommodate specific requests like creases in pants.

Question 10

Do you clean bedding and large items?

Accepted Answer

Absolutely! We specialize in bedding, including duvets, blankets, sheets, and pillowcases. Prices vary by size (single/double $22, queen $30, king $35). We also clean curtains, tablecloths, and other household textiles. These items receive the same careful attention as your regular laundry.

Question 11

What detergents and fabric softeners do you use?

Accepted Answer

We use premium, hypoallergenic detergents suitable for sensitive skin. Our standard products are fragrance-free and gentle. If you have allergies or prefer specific products, let us know - we can accommodate special requests or use detergent you provide.

Question 12

How do you ensure my clothes won't get mixed up?

Accepted Answer

Each customer's laundry is processed individually from start to finish. We use a barcode tracking system to monitor items throughout the cleaning process. Your clothes are washed separately, never mixed with other customers' items, ensuring hygiene and preventing mix-ups.

Question 13

Can you accommodate special requests?

Accepted Answer

Yes! We welcome special instructions such as: using specific water temperatures, air drying certain items, extra starch for shirts, particular folding preferences, or separating items by family member. Just add your requirements when booking or include a note with your laundry.

Question 14

Do you offer services for businesses?

Accepted Answer

Yes, we provide commercial laundry services for restaurants, hotels, Airbnb hosts, gyms, and other businesses. We offer competitive rates, reliable scheduling, and can handle large volumes. Contact us for a custom quote based on your business needs.

Question 15

What happens if an item is damaged during cleaning?

Accepted Answer

While damage is rare due to our careful processes, we take full responsibility if it occurs. We have comprehensive insurance and will compensate for any damage caused by our negligence. Please inspect your items upon delivery and report any issues within 24 hours.

Question 16

How long do you keep unclaimed items?

Accepted Answer

We hold completed orders for up to 30 days. After multiple contact attempts, unclaimed items may be donated to charity. We recommend promptly arranging delivery to ensure you receive your clean laundry and to help us maintain efficient operations.

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