Frequently Asked Questions

Find answers to common questions about our laundry services

Pricing & Payment

Learn about our transparent pricing, payment methods, and special offers

  • How much does the service cost?
  • What payment methods do you accept?
  • Are there any hidden fees?
  • Do you offer discounts?
View all pricing & payment questions

Pickup & Delivery

Everything about our convenient pickup and delivery service

  • What areas do you service?
  • How does pickup & delivery work?
  • What are your pickup times?
  • Do I need to be home?
View all pickup & delivery questions

Services & Care

Details about our laundry services and garment care

  • What services do you offer?
  • How do you handle delicate items?
  • Do you use eco-friendly products?
  • What about stain removal?
View all services & care questions

General Questions

How do I get started with CloudyLaundry?

Getting started is easy! Simply click the "Book Now" button on our website, enter your postcode to check availability, select your preferred service and pickup time, and we'll take care of the rest. You'll receive SMS updates throughout the process.

What makes CloudyLaundry different from other laundry services?

We offer convenient pickup and delivery, professional garment care with eco-friendly products, transparent pricing with no hidden fees, real-time SMS updates, and a 100% satisfaction guarantee. Our experienced team treats your clothes with the same care we'd give our own.

Is there a minimum order requirement?

Yes, we have a minimum order of $55 to ensure efficient service delivery. This helps us maintain our high-quality standards while keeping our pickup and delivery service sustainable.

How can I contact customer support?

You can reach our friendly customer support team via email at support@cloudylaundry.com.au or call us during business hours. We're here to help with any questions or concerns you may have.

Can't find what you're looking for?

Contact Support