Question 1

How much does your laundry service cost?

Accepted Answer

Our wash, dry & fold service starts at $22 per 4kg load (originally $25). Ironing services range from $1 for small items like handkerchiefs up to $14 for super king duvet covers. We have a minimum order of $55, and pickup & delivery is $15. All prices include GST.

Question 2

Is there a minimum order requirement?

Accepted Answer

Yes, we have a minimum order of $55. This helps us maintain efficient routes and provide quality service. The minimum ensures we can offer reliable pickup and delivery while keeping our services sustainable.

Question 3

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards (Visa, Mastercard, American Express) through our secure payment system. Payment is processed after your laundry has been completed and you've received your invoice via email with a secure payment link.

Question 4

When do I pay for the service?

Accepted Answer

Payment is due after your laundry has been completed. We'll send you an itemized invoice via email with a secure payment link. You can pay online at your convenience before or after delivery.

Question 5

Are there any hidden fees?

Accepted Answer

No, we believe in transparent pricing. All fees are clearly stated: pickup & delivery is $15, and there's a $5 booking fee (waived for orders over $100). The only additional fee would be a $15 no-show fee if you're not available for a scheduled pickup without prior notice.

Question 6

Do you offer any discounts or promotions?

Accepted Answer

Yes! We regularly offer promotions for new customers and loyal clients. Currently, our wash & fold service is discounted from $25 to $22 per load. We also offer special rates for bulk orders and commercial clients. Check our website or ask our team about current promotions.

Question 7

How is the weight calculated for wash & fold service?

Accepted Answer

We weigh your laundry when it arrives at our facility using calibrated scales. Each load is up to 4kg. If your laundry exceeds 4kg, we'll charge for additional loads. For example, 7kg would be charged as 2 loads.

Question 8

What's included in the pickup & delivery fee?

Accepted Answer

The $15 pickup & delivery fee covers both collecting your laundry from your location and returning it clean and fresh. This includes our driver's time, vehicle costs, and ensures reliable service across our service area.

Question 9

Is the booking fee always charged?

Accepted Answer

The $5 booking fee helps cover administrative costs, but it's automatically waived for orders over $100. This fee ensures we can maintain our easy online booking system and customer support.

Question 10

Do prices include GST?

Accepted Answer

Yes, all our displayed prices include 10% GST. The price you see is the price you pay - no surprises at checkout.

Question 11

How do I get a price estimate before booking?

Accepted Answer

You can view our full price list on our pricing page. For a quick estimate: count your items for ironing or estimate weight for wash & fold (a typical washing machine load is about 4-5kg). Add $15 for pickup & delivery. Our team can also provide estimates over the phone.

Question 12

Do you charge differently for different types of items?

Accepted Answer

Yes, ironing prices vary by item complexity. Simple items like t-shirts cost less than complex items like pleated dresses or business suits. Wash & fold is charged by weight regardless of item type, except for large items like blankets which have specific prices.

Question 13

What happens if I need to cancel my booking?

Accepted Answer

You can cancel your booking free of charge up to 2 hours before the scheduled pickup time. Late cancellations or no-shows incur a $15 fee to cover our driver's time and route planning.

Question 14

Do you offer corporate or commercial rates?

Accepted Answer

Yes, we offer competitive rates for businesses, Airbnb hosts, and other commercial clients with regular laundry needs. Contact us to discuss a custom pricing package based on your volume and requirements.

Question 15

How do I pay if I have multiple invoices?

Accepted Answer

Each invoice has its own secure payment link. You can pay them individually, or contact our support team if you'd like to consolidate multiple invoices into a single payment.

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