Privacy Policy

Last updated: 06/05/2025

Introduction

Cloudy Laundry Pty Ltd ("Cloudy Laundry", "we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our laundry services.

Information We Collect

Personal Information

We collect the following types of personal information:

  • Name and contact details (email, phone number)
  • Residential or business address
  • Payment information and service history
  • Communication records
  • Booking details and schedules

Automatically Collected Information

When you use our website, we may automatically collect:

  • Device information (browser type, IP address)
  • Usage data (browsing habits)
  • Location data (for delivery service optimization)

How We Use Your Information

Core Service Delivery

  • Process and fulfill your laundry service bookings
  • Arrange pickup and delivery of items
  • Generate invoices and process payments
  • Communicate service updates and scheduling
  • Maintain records of your service preferences

Service Improvement

  • Analyze service usage patterns
  • Improve our service offerings
  • Enhance customer support and user experience
  • Develop new features and services

Communication

  • Send service notifications and updates
  • Provide customer support
  • Share promotional offers (with consent)
  • Respond to inquiries and feedback

Information Sharing

We may share your information with:

Service Providers

  • Payment processors
  • Delivery partners

Legal Requirements

  • Regulatory requirements
  • Law enforcement requests

We do not sell your personal information to third parties.

Data Security

We implement appropriate security measures:

  • Encryption of sensitive data
  • Secure payment processing
  • Access controls and authentication
  • Training on data protection

Your Rights

You have the right to:

  • Access your personal information
  • Correct inaccurate data
  • Request deletion of your data
  • Opt-out of marketing communications

Cookies and Tracking

Our website uses cookies to:

  • Remember your preferences
  • Improve site functionality
  • Analyze site usage
  • Enhance user experience

You can control cookie settings through your browser preferences.

Children's Privacy

We do not knowingly collect information from children under 13. If you believe we have collected such information, please contact us immediately.

Data Retention

We retain your information for:

  • Active accounts: Duration of service relationship
  • Inactive accounts: Up to 7 years for tax and legal requirements
  • Marketing purposes: Until opt-out received

Changes to Privacy Policy

We may update this Privacy Policy periodically. The latest version will be posted on our website with the revision date.

Data Processing

Your data is stored and processed in Australia.

Marketing Communications

We may send you marketing communications:

  • Service updates and news
  • Special offers and promotions
  • Customer surveys/ reviews

You can opt-out of marketing communications at any time.

Complaints

If you have concerns about our privacy practices:

  1. Contact our support team (support@cloudylaundry.com.au)
  2. We will investigate and respond within 30 days
  3. If unsatisfied, you may contact the Office of the Australian Information Commissioner (OAIC)

Legal Basis for Processing

We process your information based on:

  • Contract performance (providing services)
  • Legal obligations
  • Legitimate business interests
  • Your consent

Specific Service Provisions

Pickup and Delivery

  • Location data used for route optimization
  • Driver contact information shared for delivery coordination

Payment Processing

  • Card information processed securely
  • Payment history maintained for accounting
  • Generating payment receipts

Service Customization

  • Special instructions recorded
  • Service history maintained

Additional Rights for Australian Residents

Under Australian Privacy Principles, you have additional rights regarding:

  • Access to your information
  • Correction of personal information
  • Complaints handling

Contact Information

For privacy-related inquiries:

Cloudy Laundry Pty Ltd Suite 87, 34 Welshpool Road Perth WA 6106 Email: support@cloudylaundry.com.au