Privacy Policy

Last updated: 06/05/2025

Introduction

Cloudy Laundry Pty Ltd ("Cloudy Laundry", "we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our laundry services.

Information We Collect

Personal Information

We collect the following types of personal information:

Automatically Collected Information

When you use our website, we may automatically collect:

How We Use Your Information

Core Service Delivery

Service Improvement

Communication

Information Sharing

We may share your information with:

Service Providers

We do not sell your personal information to third parties.

Data Security

We implement appropriate security measures:

Your Rights

You have the right to:

Cookies and Tracking

Our website uses cookies to:

You can control cookie settings through your browser preferences.

Children's Privacy

We do not knowingly collect information from children under 13. If you believe we have collected such information, please contact us immediately.

Data Retention

We retain your information for:

Changes to Privacy Policy

We may update this Privacy Policy periodically. The latest version will be posted on our website with the revision date.

Data Processing

Your data is stored and processed in Australia.

Marketing Communications

We may send you marketing communications:

You can opt-out of marketing communications at any time.

Complaints

If you have concerns about our privacy practices:

  1. Contact our support team (support@cloudylaundry.com.au)
  2. We will investigate and respond within 30 days
  3. If unsatisfied, you may contact the Office of the Australian Information Commissioner (OAIC)

We process your information based on:

Specific Service Provisions

Pickup and Delivery

Payment Processing

Service Customization

Additional Rights for Australian Residents

Under Australian Privacy Principles, you have additional rights regarding:

Contact Information

For privacy-related inquiries:

Cloudy Laundry Pty Ltd Suite 87, 34 Welshpool Road Perth WA 6106 Email: support@cloudylaundry.com.au